Shipping and Returns

**FREE SHIPPING IN THE US FOR ALL ORDERS**                              **ORDER GIFT CERTIFICATES HERE**    

**If you live in the EU or UK please contact me before ordering.  I will have to create a custom order for you in my Etsy shop due to the VAT requirements that the EU and UK have put in place.** 

** Sorry due to to updates to the "Packaging Act" I am unable to ship to Germany. **

Shipping and Delivery

My items are packed with care and style in a kraft jewelry box ready for gifting. I typically ship ready-to-ship items within one business day after you place your order. If not designated ready-to-ship, processing time is generally 3-5 business days.

cserpentDesigns ships all orders USPS First Class Package, Priority (depending on weight) or First Class International with delivery confirmation. You will receive an email to the email address used in your order with your tracking number. If you would like to upgrade your U.S. based shipping from First Class to Priority, just purchase my shipping upgrade item and add to your cart.

If you have questions, please contact me through my website or email me.

EU and UK Shipping

I no longer ship directly from this site to the UK or the EU due to new tax (VAT) laws for ecommerce and various countries' cost prohibitive packaging laws.  Unfortunately, due to Germany's recycling laws I no longer ship to Germany.

I would love to still have you as a customer! If you are located in the UK or EU (except Germany), I can setup a listing of the item you would like on Etsy.  You can then shop directly from cserpentDesigns on Etsy where Etsy is the marketplace facilitator and will handle VAT processing for all orders. Please contact me through my website or email me and let me know which items you would like to purchase.

Current Shipping Rates

Shipping to the US is free.  For international shipping I ship by weight. Shipping rates vary by country and are calculated in the checkout cart once you enter your address.  Here are some typical shipping values for a few countries.  Your exact shipping rate may vary depending on current USPS rates and is calculated when you checkout, but before you purchase.

Customers are always responsible for any import tax or custom fees their country may impose.

Please double check your shipping address! If a customer provides an incorrect address, the customer must pay the additional shipping fees to reship once/if the item is returned to me.

Returns

  • I want my customers to love their jewelry. Please contact me if you've received something in error, something damaged, or something you just don't like.
  • Returns are not allowed on custom or personalized items.
  • Returns are allowed on non-custom items within 14 business days after receiving your purchase (based on tracking delivery confirmation). If you believe an item arrived damaged, please send a photograph of the damage. I cannot issue a refund without the photo.  If the item is not returned in its original condition, the buyer is responsible for any loss in value.
  • If you need to return your purchase, you will receive a refund in the amount of the original purchase price (less the shipping charge).  If an item arrived damaged, cserpentDesigns will cover return shipping.  All returned items must be received in the same condition they were sent.
  • Return shipping cost is the responsibility of the customer unless the product is defective.  Customer is responsible for return.  If insurance is not purchased and package is lost or damaged during return, seller is not responsible.
  • If an order is received back as refused or incorrect address, you will receive a refund on the item price only.
  • Refunds will be issued to the same form of payment you used to make payment after the item has been received back by cserpentDesigns.
  • Please contact me if you have any problems with your order.

Last edited:  Sep 2022