FAQ

**FREE SHIPPING IN THE US FOR ALL ORDERS**                              **ORDER GIFT CERTIFICATES HERE**    

**If you live in the EU or UK please contact me before ordering.  I will have to create a custom order for you in my Etsy shop due to the VAT requirements that the EU and UK have put in place.** 

** Sorry due to to updates to the "Packaging Act" I am unable to ship to Germany. **

How can I pay?

We use PayPal and Square as our payment processors, so we accept Visa, MasterCard, American Express, and Discover. You can pay using your PayPal balance.

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Payment Information

Invoices sent via paypal will be from AE Systems since that is our business name.

Layaway/Payment Plans

See something you love but don't quite have the funds right now?  Send me a message/email and we can setup a payment plan for you.  You can also use paypals "pay in 4" option to stretch out your payments.

Is your site secure?

Yes. You pay through PayPal or Square, not through this site. We never even see your credit card number; PayPal and Square just tell us that you've paid and we ship you your purchases. We get your money through PayPal or Square.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account with both Square and with Paypal.

Shipping details

  • Free domestic regular shipping. Unfortunately, due to increases in USPS postage I can't offer free international shipping.
  • International shipping (where supported) is automatically calculated based on USPS shipping rates.  Once you enter your address the shipping cost will show in your cart.  Typically USPS international 1st class starts at around $17.  Due to VAT/recycle regulations I no longer ship to Germany.  If you are from the EU or UK I will need to create a listing in my Etsy shop in order for the VAT to get paid that is now required. 
  • For both US and international shipping you can choose Priority shipping it you want an item faster than USPS 1st class will be delivered.  Rates for all the various shipping options are displayed in your cart once you enter your address.
  • Processing time - The time I need to prepare an order for shipping varies. For details, see individual items.  If an item is not MTO (made to order) it will ship within 48 hours.  Typically we ship in 24 hours.  For made to order items it can take up to a week to create the item and ship it.  Typically MTO designs are ready in a couple of days.   If you need it in a certain time frame please message me before you order to see if I can finish it in your time frame.
  • Customs and import taxes - Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs or postal services.

How do I find out about upcoming events/sales/...?

Just sign up for our newsletter and we'll send you periodic emails to keep you informed about the happenings at cserpentDesigns.  Or keep an eye on our Events page for upcoming events both online and in person.

Privacy Policy

We do collect your information in order to process sales and also to send you email about happenings and upcoming events.  We will retain some information as required by the tax law in regard to sales made to you (for example name, address on invoices).  We have no access to any credit card information made through paypal or square.  We have no control over what information third parties (Paypal, Square) may retain.  If you provide us with credit card information directly for processing we only use it long enough to enter it into the payment processing system.  We do not share your information with any third parties. If you sign up for our newsletter and other email advertising (either explictly through a form or by asking us to add you to our email list) you can remove yourself from receiving further contact by clicking the "unsubscribe" link at the bottom of the email or by mailing us at jewelry@aesystems.com and requesting to be removed.